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07 Sep 2010

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	How to return

Solution Returns:

In the event that a purchase must be returned, Please go to your order confirmation email and reply, making sure the Subject is not changed. Please include the following in the message
-Reason for wanting to return
-Part # you received
-Part# you ordered (listed on your order)

With this info, we will be able to determine where the error lies.
If it is an error on our part, we will send the correct part, and include a return label or issue a call pick up for the incorrectly received part.
If the error lies with the customer, the customer will be responsible for return shipping charges and a 20% restocking fee. In this case, we will provide you with a Return Merchandise Authorization (RMA) number, and a correct return ship address as the address on the shipping label is not always the correct return address. Therefore, please wait for instructions, as a return sent back to an incorrect return address or returned without an RMA# will not receive proper credit or delivery may be refused. From our policies page

All returns must have the RMA number clearly written on the shipping label or box, or the return will be denied.
Returns must be made within 14 days of delivery.
Shipping on returned goods is to be paid by the customer.
Installed parts cannot be returned. If merchandise shows signs of installation, the return will be denied.
A 20% restocking fee will be assessed on all merchandise returned in 100% resalable condition (clean package, all pieces intact, etc). If returned goods are not 100% resalable, an additional charge will be assessed.

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Created On:

23 Feb 2005 01:39 AM